Privacy Policy

Last updated: July 2026

    Short version: We don't collect your name, email address, phone number, or any other personal information. Ever. Using this tool leaves no data with us.
  

What data we collect

heatpumpguide.uk does not collect, store, or process any personal data. Specifically:

We do not ask for your name, email address, or phone number at any point
We do not create user accounts
We do not store your postcode or property details after your session ends
All calculation inputs and results exist only in your browser and are discarded when you close the tab

EPC data lookup

When you enter a postcode, we query the UK government's public EPC register (epc.opendatacommunities.org) via a proxy. This is a read-only lookup of publicly available data. We do not log or store the postcodes you search, and the government register is public record.

Affiliate links

This site contains affiliate links to installer and energy tariff providers via the Awin network. When you click one of these links:

You are taken directly to the third party's website
Awin may set a cookie on your browser to track whether you subsequently make a purchase or booking (this is standard affiliate tracking)
We do not receive or store any personal data from this process
The third party's own privacy policy applies from the point you arrive on their site

We may earn a commission if you proceed to book an installation or switch a tariff — at no extra cost to you. See our affiliate disclosure for full details.

Analytics

We may use privacy-respecting, cookie-free analytics (such as Cloudflare Web Analytics) to understand aggregate page visit counts and general traffic patterns. This does not involve personal data or cross-site tracking.

Cookies

This site does not set first-party cookies. Third-party affiliate tracking cookies (set by Awin when you click an affiliate link) are governed by Awin's privacy policy. You can manage cookies through your browser settings.

Your rights

As we hold no personal data about you, there is nothing to request, correct, or delete. If you have a question about this policy, you can contact us via the details below.

Contact

For privacy questions: [email protected]

Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Given we collect no personal data, changes are unlikely to affect you in any material way.